ARS

Shipping Zones/Shipping Policies, and FAQ

Anderson Radio Supply Outbound Shipping

Paypal Users

If you are using Paypal to pay for items, please be advised that it will show up on your Paypal receipt as payment to Melissa Blighton. When paying through our credit card processor (Square) it will appear as payment made to Anderson Radio Supply.

Shipping

Shipping Options

We ship using USPS, UPS, and Fed Ex depending on the most cost effective way. This saves you money. In order to be shipped UPS, the customer must ask for that carrier, and pay the extra shipping costs. Your tracking number will be supplied after your items have been shipped.

Does ARS ship to Alaska, Hawaii, Canada, or Internationally?

We will ship to Hawaii, & Alaska. Be advised that shipping costs will be expensive to these locations. ARS will not be held responsible for any losses, damages, or refunds due to the shipper. It is up the end user to settle all disputes and claims with the shipping agent. No International shipping is done at this time.

We NO LONGER ship to Puerto Rico, or Canada due to issues with the shipping agents.

What happens if my item is lost, or damaged in shipment?

Any damages, or lost shipments must be handled by the customer, and taken up with the shipping agent. ARS will not be held responsible for items damaged in transit.

Shipments are in good order when they leave our warehouse. After shipments are sent out, ARS is no longer liable for what happens to them.

Does ARS accept C.O.D. orders?

No. All items must be paid for in advance before items are shipped. This actually saves you money, instead of paying C.O.D. fees.

Will you ship to a P.O. Box?

No. Under no circumstances do we ship to a P.O. Box.

Returns

10 Meter Radios

All 10 meter radios no matter how new they are, and no matter what problem it is having, go back to the manufacturer for warranty work. ARS is not responsible for any 10 meter radio warranty. You must contact the manufacturer yourself, and arrange for them to do any warranty work. DO NOT SHIP BACK TO ARS! It will not be accepted!

May I return an item?

All items returned, must be returned in brand new un-opened condition. No items will be accepted for return if it has been opened, altered, or messed with in any shape or form. 10 Meter radios are factory warranty only, and must be returned to the manufacturer. In that case you must contact the manufacturer and receive a return code. Texas Star and RM Italy amps are sold with no warranty of any kind, and are not returnable for any reason.

What if my item is defective?

All defective items must be taken up with the manufacturer by the customer, under their warranty conditions. No defective items will be accepted by ARS.

Keep in mind that any and all peak & tune, and 11 meter conversions void any factory warranty's and may or may not be accepted by the manufacturer for any warranty work.


Policies, & FAQ


At present due to COVID-19, many supply chain shortages, and lack of employees from some of our suppliers, and shipping agents, there may be longer shipping times, handling times, and some items will need to be shipped from one or other of our other warehouses which may add to longer shipping times. We appreciate your understanding in these matters. Hopefully this will change when President Trump gets re-elected.
How do I know my information is secure?

ARS uses Mal's Ecom for a shopping cart, Mal's then sends your order through Paypal. Paypal is the only one who sees your information. Paypal is SSL secured, and you can be rest assured your information is safe. We take your security very serious here at ARS. For your convenience we also take Credit card orders over the phone, which are processed by Square. They are also a secure site, and your information is safe with them. For those without a credit card, or just don't want to use either of the other options we take CashApp as well. In order to use CashApp please contact us for the details of how to send it through CashApp. Some items on our site also uses a Square buy now button, that uses Google pay. On these items we can't run through Paypal as we have had numerous problems with Paypal, so we have had to resort to using Google pay. If you do not want to process through Google pay, you can still call us and we can process it over the phone through Square, without using Google pay.

Does ARS accept mail orders, phone orders, or orders placed by FAX?

ARS accepts orders by mail. However you must call ARS and find out what your total cost will be (including shipping costs), and then mail your order with that amount by check or money order to ARS. You must call ARS for information on how to make out the check or money order. Keep in mind checks will slow your order down as it must clear the bank first before your order is filled.

How long does it take to process an order?

Most orders are processed same day if the order is made by 2:00 PM EST. Other orders may take up to 72 hours to process. Some orders may take longer due to the circumstances such as dropped shipped from the factory (Certain base antennas), custom orders (Lightning Antennas) 10 meter conversion, or tune ups on radios, mic wiring etc. Anytone radios, and RM Italy amps may take up to 5 days before they are shipped. On out of stock items, you will be contacted, and your money refunded or given the option to wait until the order is back in stock. Under no circumstance does ARS accept any responsibility after the item has been shipped. That responsibility then resides with the shipper, and any late, lost or damged shipments must be taken up with them and not ARS.If you have not received your item, please contact us at the phone number listed, or through email. Our email is contact. Do not send email to the email address listed on Paypal.

Does ARS collect sales tax?

We collect sales tax from South Carolina residents only. If you do not live in South Carolina we do not collect taxes.

Is there a minimum order amount?

No.

Does ARS do any installations?

ARS does not do any installations of any kind. (Not even antennas.) If you need any installation work done, please see our friends at Sonrise CB (Exit 166 in Georgia, behind the ESSO). Please call them to make sure they can do the work you need done.

Ranger Warranty Information.

Ranger Communications Limited Warranty

Ranger Communications, Inc. (Ranger) warrants to the original purchaser only this product against defects in material or workmanship, as noted below.

The following Ranger products are covered by a 1 Year limited warranty;

Amateur Radio Products: RCI-2950DX, RCI-2950CD, RCI-2970N2, RCI-2970N4, RCI-2995DX, RCI-63FFC2, RCI-63FFC1, RCI-39VHP, RCI-69VHP, RCI-63FFD4, SS-158FB4, SS-36HP3, MX-36HP3.
Citizens Band Products: TRE- 936FFB.

The above products are warranted for the specified time period from the original date of purchase as shown on the original purchaser’s bill of sale, receipted invoice, or other proof of purchase. After this period, the original purchaser must pay for any labor at the prevailing rate at an authorized Ranger repair facility.

In the event of a defect during the warranty period, Ranger shall, at its option, repair or replace the defective product. Such action shall constitute the purchaser’s exclusive remedy under this warranty.

A Return Merchandise Authorization (RMA) number must be obtained from the Ranger Customer Service Department before any returns for warranty repair will be accepted.
This warranty does not cover cosmetic damage or damage due to acts of God, accident, misuse, negligence, improper installation, UNAUTHORIZED MODIFICATION, or any action in violation of product’s instruction manual. This warranty is valid only in the U.S.A.

“Limited” means that we will repair problems that are caused by factory defects, only for the above mentioned products and time limit, at no charge. Work performed by qualified technicians who did not cause any damage to the radio will not void the warranty. Problems or damage caused by unqualified or misinformed technicians, operator abuse or other miscellaneous actions may be able to be repaired, but there will be a charge. This warranty is also limited to the radio only.

Generally, if the warranty sticker is removed or cut, the radio is considered to be “Void of Warranty”. However, our policy is to be as lenient as we can, and to take this into consideration. We will usually repair the radio – under warranty – if no abuse or misuse is found. Radios that have parts removed, cut or clipped or the PCB is found to have been damaged will not be repaired under warranty.

You must call Ranger in order to return a product for warranty work at (619)-271-4035

Stryker Warranty Information

PRODUCT REPAIR POLICY

Every Stryker Radio comes from the factory with a 1-year (SR-89MC, SR-94MC & SR-497HPC) 2-year (SR-2K, SR-5K, SR-A10 Trucker & SR-A10 Magnetic Mount or 3-year (SR-655HPC, SR-955HPC & SR-447HPC2) limited warranty. "Limited" means that we will repair problems caused by factory defects or normal use at no charge. Work performed by qualified technicians that did not cause any damage to the radio will not void the warranty and will be left intact. This warranty is also limited to the radio only. Problems resulting from unqualified technicians, operator abuse, or other miscellaneous catastrophes can be repaired, but there will be a charge. The warranty period begins when the radio is purchased. Our warranty comes with the radio and is non-transferable.

IMPORTANT! ***Please upload a picture of your receipt when submitting your RMA or include a copy with your radio.***

**** Assignment of an RMA number doesn't necessarily mean the radio will be covered under warranty. Our technicians need to inspect it and verify that the problem was caused by a manufactures defect and not by someone making on authorized adjustments or modifications.****

****Out Of Warranty Repairs**** RMA numbers are not issued for radios that are out of warranty. Our Service Center will repair them for a fee, and please get in touch with them directly for more information. Wakulla Electronics (850) 366-8415

RADIOS WITH DAMAGE RESULTING FROM UNAUTHORIZED REPAIR ATTEMPTS OR POOR TUNING WILL NOT BE COVERED UNDER WARRANTY. IF THIS APPLIES TO YOUR RADIO, YOU WILL HAVE THE OPTION TO HAVE IT REPAIRED AND BILLED TO YOU.

All warranty work must be done at our service centers. For maximum convenience, your radio may be shipped directly to us for repair after obtaining a Repair Authorization Number (RA#). We will not accept returned merchandise without a Repair Authorization (RA) number. Returns received without authorization will be refused.

1. Create a Request for RMA by logging into our RMA website. If you do not have an account yet, please click SIGNUP and provide accurate information such as name, shipping address, and a valid email address.

2. Please provide a detailed description of the reason for returning the product.

3. We will review your request within 2 business days, do not send your item until you have received an RMA Number. You will receive a notification email when your RMA Request is approved. You can also log into our system anytime to check the status of your request.

4. Upon receiving an RMA Number, log in to our website to print your RMA form and packaging slip. Ship your item.

5. You can monitor the status of your return (24x7) by logging into our website.

When sending your radio for repair, you MUST include a copy of the sales receipt and a note with a detailed description of the symptoms, especially if they are intermittent. This will help our technicians locate the problem and eliminate wasted time sending the radio back and forth. If possible, please include a daytime phone number in case our technicians have any questions.

DO NOT send your bracket, power cord, or microphone unless we ask you to. You are responsible for getting your radio to us safely, which means radios should be double boxed for protection. DO NOT send your radio to us packaged in only the factory radio box because we are not responsible for damage due to poor packaging on your part. You must pay to ship the radio to us, and we will pay to ship the radio back to you. Please provide us with a full street address for the return of your radio. Be sure to print clearly. We appreciate you choosing a Stryker Radio, and we will make every effort to get you back on the air as soon as possible. WRITE YOUR RMA ON THE OUTSIDE OF THE SHIPPING BOX. UPS & USPS are RECOMMENDED; in the past, FEDEX has had delivery issues, so we ask that you DO NOT USE FEDEX.

Get RMA For Stryker here.

Galaxy Radio Warranty Info

Galaxy warranty information here.