Shipping Zones/Shipping Policies, and FAQ

Anderson Radio Supply Outbound Shipping

Shipping

Shipping Options

We ship using USPS,and Fed Ex depending on the most cost effective way. This saves you money. All shipping costs are an estimate, and only actual shipping costs will be charged. In the event that there is an over charge, it will be refunded back to your paypal account. Your tracking number will be supplied after your items have been shipped.

Does ARS ship to Alaska, Hawaii, Canada, or Internationally?

We will ship to Hawaii, Alaska, Puerto Rico and Canada. Be advised that shipping costs will be expensive to these locations. Be advised that after a shipment leaves the U.S. and is in the hands of the International shipper ARS will not be held responsible for any losses, damages, or refunds. It is up the end user to settle all disputes and claims with the foreign shipping agent. No other International shipping is available. Before you order you must call ARS and find out the total cost including shipping to Puerto Rico, and Canada,as it is different than the web calculator. You will be billed the rest of the shipping cost through Paypal, and it must be paid before your order is shipped.

On certain shipments there may be a customs charge (Canada) on top of the shipping charge, and you will be responsible for that before your order will be delivered. ARS does not charge this and we have no idea what the cost will be as it is calculated at the border, however you are responsible for it before you will receive your order

What happens if my item is lost, or damaged in shipment?

Any damages, or lost shipments must be handled by the customer, and taken up with USPS, or Fed Ex. ARS will not be held responsible for items damaged in transit.


Shipments are in good order when they leave our warehouse. After shipments are sent out, ARS is no longer liable for what happens to them.

Does ARS accept C.O.D. orders?

No. All items must be paid for in advance before items are shipped. This actually saves you money, instead of paying C.O.D. fees.

Will you ship to a P.O. Box?

No. Under no circumstances do we ship to a P.O. Box.


Returns

May I return an item?

All items returned must be returned in brand new un-opened condition. No items will be accepted for return if it has been opened, altered, or messed with in any shape or form. 10 Meter radios, Texas Star and RM Italy amps are sold with no warranty of any kind, and are not returnable for any reason.

What if my item is defective?

All defective items must be taken up with the manufacturer by the customer, under their warranty conditions. No defective items will not be accepted by ARS.


Policies, & FAQ


How do I know my information is secure?

ARS uses Mal's Ecom for a shopping cart, Mal's then sends your order through Paypal. Paypal is the only one who sees your information. Paypal is SSL secured, and you can be rest assured your information is safe. We take your security very serious here at ARS, and for that reason we use Paypal.

Does ARS accept mail orders, phone orders, or orders placed by FAX?

ARS accepts orders by mail. However you must call ARS and find out what your total cost will be (including shipping costs), and then mail your order with that amount by check or money order to ARS. You must call ARS for information on how to make out the check or money order. Keep in mind checks will slow your order down as it must clear the bank first before your order is filled.

How long does it take to process an order?

Most orders are processed same day if the order is made by 2:00 PM EST. Other orders may take up to 72 hours to process. Some orders may take longer due to the circumstances such as dropped shipped from the factory (Certain base antennas), custom orders (Lightning Antennas) 10 meter conversion, or tune ups on radios, mic wiring etc. On out of stock items, you will be contacted, and your money refunded or given the option to wait until the order is back in stock. Under no circumstance does ARS accept any responsibility after the item has been shipped. That responsibility then resides with the shipper, and any late, lost or damged shipments must be taken up with them and not ARS.

Does ARS collect sales tax?

We collect sales tax from South Carolina residents only. If you do not live in South Carolina we do not collect taxes.

Is there a minimum order amount?

No.

Are your internet prices the same if I buy it at your retail store?

Internet prices are good for the internet shop only.