Unless otherwise requested from the customer, ARS will ship via FedEx ground or USPS priority whichever is most cost effective. We do not ship UPS unless the customer request it. UPS has raised it's rates every year, and this year is no exception.
We ship usually within 24 hours. Sometimes it may take up to 72 hours depending on the situation. If it takes longer we will contact the customer. Back orders are not accepted, and we will refund the purchase price (including shipping costs) to the customer in this event.
All warranty repairs must be returned to the factory warranty centers for repair. Most companies require a RMA number before they will accept a return. Please contact the manufacturer for an RMA number.
If you receive a package that is damaged, please tell the delivery person then and there if you notice it damaged when delivered, or if you notice a damage after the driver is gone notify the delivery carrier's office as soon as possible. Request that they pick it up and return it to us (at no cost to you). Merchandise must be in original packaging, and in the condition it was received in. When the carrier agrees to pay for the damages we will then refund your money, or replace the item.