Anderson Radio Supply

Shipping Zones/Shipping Policies, and FAQ

Anderson Radio Supply Outbound Shipping

Shipping

Shipping Options

We ship using USPS,UPS, and Fed Ex depending on the most cost effective way. This saves you money. In order to be shipped UPS, the customer must ask for that carrier, and pay the extra shipping costs. Your tracking number will be supplied after your items have been shipped.

Does ARS ship to Alaska, Hawaii, Canada, or Internationally?

We will ship to Hawaii, Alaska, Puerto Rico and Canada. Be advised that shipping costs will be expensive to these locations. Be advised that after a shipment leaves the U.S. and is in the hands of the International shipper ARS will not be held responsible for any losses, damages, or refunds. It is up the end user to settle all disputes and claims with the foreign shipping agent. No other International shipping is available. Before you order you must call ARS and find out the total cost including shipping to Puerto Rico, and Canada,as it is different than the web calculator. You will be billed the rest of the shipping cost through Paypal, and it must be paid before your order is shipped.

SPECIAL NOTE TO ALL CANADIAN CUSTOMERS: Import duties, taxes, and charges are NOT INCLUDED in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying. These charges are normally collected by the delivering freight (shipping) company or when you pick the item up – do not confuse them for additional shipping charges.

What happens if my item is lost, or damaged in shipment?

Any damages, or lost shipments must be handled by the customer, and taken up with USPS, or Fed Ex. ARS will not be held responsible for items damaged in transit.


Shipments are in good order when they leave our warehouse. After shipments are sent out, ARS is no longer liable for what happens to them.

Does ARS accept C.O.D. orders?

No. All items must be paid for in advance before items are shipped. This actually saves you money, instead of paying C.O.D. fees.

Will you ship to a P.O. Box?

No. Under no circumstances do we ship to a P.O. Box.


Returns

May I return an item?

All items returned must be returned in brand new un-opened condition. No items will be accepted for return if it has been opened, altered, or messed with in any shape or form. 10 Meter radios, Texas Star and RM Italy amps are sold with no warranty of any kind, and are not returnable for any reason.

What if my item is defective?

All defective items must be taken up with the manufacturer by the customer, under their warranty conditions. No defective items will not be accepted by ARS.

Keep in mind that any and all peak & tune, and 11 meter conversions void any factory warranty's and may not be accepted by the manufacturer for any warranty work.


Policies, & FAQ


At present due to COVID-19, many supply chain shortages, and lack of employees from some of our suppliers, and shipping agents, there may be longer shipping times, handling times, and some items will need to be shipped from one or other of our other warehouses which may add to longer shipping times. We appreciate your understanding in these matters. Hopefully this will change when President Trump gets re-elected.
How do I know my information is secure?

ARS uses Mal's Ecom for a shopping cart, Mal's then sends your order through Paypal. Paypal is the only one who sees your information. Paypal is SSL secured, and you can be rest assured your information is safe. We take your security very serious here at ARS, and for that reason we use Paypal. For your convenience we also take Credit card orders over the phone, which are processed by Square. They are also a secure site, and your information is safe with them. For those without a credit card, or just don't want to use either of the other options we take CashApp as well. In order to use CashApp please contact us for the details of how to send it through CashApp.

Does ARS accept mail orders, phone orders, or orders placed by FAX?

ARS accepts orders by mail. However you must call ARS and find out what your total cost will be (including shipping costs), and then mail your order with that amount by check or money order to ARS. You must call ARS for information on how to make out the check or money order. Keep in mind checks will slow your order down as it must clear the bank first before your order is filled.

How long does it take to process an order?

Most orders are processed same day if the order is made by 2:00 PM EST. Other orders may take up to 72 hours to process. Some orders may take longer due to the circumstances such as dropped shipped from the factory (Certain base antennas), custom orders (Lightning Antennas) 10 meter conversion, or tune ups on radios, mic wiring etc. Anytone radios, and RM Italy amps may take up to 5 days before they are shipped. On out of stock items, you will be contacted, and your money refunded or given the option to wait until the order is back in stock. Under no circumstance does ARS accept any responsibility after the item has been shipped. That responsibility then resides with the shipper, and any late, lost or damged shipments must be taken up with them and not ARS.If you have not received your item, please contact us at the phone number listed, or through email. Our email is contact. Do not send email to the email address listed on Paypal.

Does ARS collect sales tax?

We collect sales tax from South Carolina residents only. If you do not live in South Carolina we do not collect taxes.

Is there a minimum order amount?

No.