Annderson Radio Supply

Policies, & FAQ


How do I know ARS is secure?

ARS uses Mal's Ecom for a shopping cart, and then sends your order through Paypal. Paypal is the only one who sees your information. Paypal is ssl secured, and you can rest assured your information is safe. We take your security very serious here at ARS, and for that reason we use Paypal.

Does ARS aacept mail orders, phone orders, or orders placed by FAX?

ARS accepts phone orders, sales made in person, or on our website. No orders are taken by mail or FAX.

How long does it take to process an order?

Most orders are processed same day if the order is made by 2:00 PM EST. Other orders may take up to 72 hours to process. Some orders may take longer due to the circumstances such as dropped shipped from the factory (Certain base antennas), conversion, or tune ups on radios, or out of stock items. In those cases you will be contacted.

May I combine two seperate orders to save on shipping?

Yes, as long as neither order has been processed. If one order has been shipped it is out of our hands.

Does ARS collect sales tax?

We collect sales tax from South Carolina residents only. If you do not live in South Carolina we do not collect taxes.

Is there a minimum order amount?

No minimum order amount is required. However certain connectors are sold in sets of 5, 10, etc.

Are your internet prices the same if I buy it at your retail store?

Internet prices are good for the internet. Retail prices are higher on most items.

Does ARS have a shipping & handling charge?

Yes. We have had to start charging $4.00 per order for S & H due to rising costs on packaging.


Shipping

Shipping options

We use Fed Ex on most items. We also use the United States Postal Service on some items. If you just have to have it shipped UPS, we will make special arraingments. However be advised UPS charges have gone up, and are expensive.

Does ARS ship to Alaska, Hawaii, Canada, or Internationally?

We will ship to Hawaii, Alaska, and Canada. Be advised that shipping costs will be high. No other International shipping is available.

Does ARS accept C.O.D. orders?

No. All items must be paid for in advance before items are shipped. This actually saves you money, instead of paying C.O.D. fees.

Will you ship to a P.O. Box?

No. Under no circumstances do we ship to a P.O. Box.


Returns

May I return an item?

All items returned must be returned in brand new un-opened condition. No items will be accepted for return if it has been opened, altered, or messed with in any shape or form.

What if my item is defective?

All defective items must be taken up with the manufacturer, under their warranty conditions. No defective items will be accepted to ARS.